Refund & Cancellation Policy
How cancellations and refunds work for Duebox subscriptions, and for fees parents pay to centres through Duebox.
Last updated
In short
- Centres can cancel their Duebox subscription at any time. It stays active until the end of the paid period.
- Subscription fees already paid are not refunded for partial periods, except for billing errors or faults on our side.
- Tuition fees paid to a centre are refunded by that centre, under its own policy.
- Approved refunds go back to the original payment method, usually within 5 to 7 working days.
This summary is here to help you find your way. The full text below is what applies.
On this page
1.Which payments this covers
Two kinds of payment pass through Duebox:
- Subscription fees that a centre pays DevIt International for using Duebox.
- Tuition and other fees that a parent pays a centre through a Duebox payment link.
Different rules apply to each, as explained below.
2.Cancelling a subscription
- A centre can cancel at any time by emailing [support@yourdomain.com] from its registered email address, or from its account settings where that option is available.
- Cancellation takes effect at the end of the current billing period. The centre keeps full access until then, and is not charged again.
- After the account closes, the centre has 30 days to export its data before it is deleted, as described in our Privacy Policy.
3.Free trials
Nothing is charged during a free trial, so there is nothing to refund. If a centre does not choose a plan when the trial ends, its account is paused. We keep the data for 30 days in case the centre returns, and then delete it.
4.Subscription refunds
Subscription fees are charged in advance and are not refundable, including for partly used periods, downgrades or unused features. The exceptions are:
- Duplicate charges, or a charge after you cancelled: refunded in full.
- Billing errors on our side: the overcharged amount is refunded.
- Serious problems on our side: if Duebox is unusable for an extended period because of a fault on our side, we will offer a pro-rata credit or refund for the affected period.
- If we close your account without cause, or discontinue Duebox: the unused, prepaid part of your subscription is refunded pro rata.
To request a refund, email [support@yourdomain.com] within 30 days of the charge with your centre name and invoice number.
5.Refunds of tuition fees
When you pay through a Duebox payment link, you are paying your centre. The centre decides on refunds, cancellations, adjustments, credits and make-up classes under its own policy, so please contact your centre directly.
- When a centre approves a refund, it is paid through Razorpay to the original payment method.
- Duebox can help a centre process a refund, but cannot approve one on a centre's behalf.
- Missed classes may be made up with a make-up class credit instead of a refund, depending on the centre's policy.
6.Failed or duplicate payments
- If money left your account but the payment failed, or the invoice still shows as unpaid, please do not pay again straight away. Banks and Razorpay usually reverse failed payments automatically within 5 to 7 working days.
- If the amount is not reversed by then, contact your centre or us with the transaction reference (UTR) shown in your bank or UPI app.
- If the same invoice is paid twice, the extra payment is refunded to the original payment method once it is verified.
7.Refund timelines
- We start approved subscription refunds within 3 working days.
- Once a refund has started, banks usually credit it within 5 to 7 working days. UPI and wallet refunds are often faster.
- Refunds are paid only to the original payment method.
8.Questions
Email [support@yourdomain.com] or see Contact & Grievances. If you are not satisfied with our answer, you can raise it with our Grievance Officer.