Terms of Service

1.Agreeing to these terms

These terms are an agreement between DevIt International(“Duebox”, “we”, “us”) and the tuition or enrichment centre that signs up (“the centre”, “you”). By creating an account or using Duebox, you accept them on the centre's behalf, and confirm that you are at least 18 and authorised to bind the centre.

Parents, guardians and tutors who use the portals, payment links or trial pages that a centre shares with them must follow the sections on acceptable use, disclaimers and liability. Their arrangement for tuition, fees or tutoring is with the centre, not with Duebox.

In these terms, “Customer Data” means the data the centre or its users put into Duebox, and “end users” means the centre's parents, guardians, students and tutors.

2.The service

Duebox provides billing and fee collection, receipts, attendance, timetables, make-up classes, trial bookings, tutor payouts and agreements, consent records, WhatsApp and email messaging, and reports for tuition centres. We improve Duebox continuously, so features may change. Features marked as beta are offered as they are and may change or be withdrawn.

3.Accounts and security

• Give accurate information when you sign up, and keep it up to date.
• Keep your password and sign-in links private. Sign-in links sent to parents and tutors are personal and must not be forwarded.
• You are responsible for everything done under your centre's account, including by staff you invite.
• Tell us immediately at [support@yourdomain.com] if you suspect someone has accessed your account without permission.

4.Plans, fees and taxes

• Subscription fees are as shown on our pricing page, or in your order, when you subscribe. They are charged per centre, in advance, for each billing period.
• Prices exclude GST, which is added at the applicable rate.
• We may offer a free trial. When it ends, you need to choose a plan to keep using Duebox. We may change or end trial offers at any time.
• We give at least 30 days' notice before a price change, and it applies from your next billing period.
• Usage charges from third parties, such as WhatsApp message fees and payment gateway fees, may apply as shown in your plan or account.
• If fees remain unpaid after notice, we may suspend the account.
• Refunds are covered by our Refund & Cancellation Policy.

5.Collecting fees from parents

Duebox lets a centre issue invoices and collect payments from parents through Razorpay, by UPI, net banking, cards and wallets.

• Fees are between the centre and the parent. The centre sets the amounts, due dates, late fees, discounts and its own refund terms, and is responsible for the tuition services. Duebox is not a party to that arrangement, and is not a bank or an escrow agent.
• Payments are processed by Razorpay under Razorpay's terms. Settlement times are set by Razorpay and the banks involved.
• A receipt with a sequential number is issued once a payment is confirmed.
• The centre must make sure its invoices are accurate and lawful, and must handle parents' refund requests. See the Refund & Cancellation Policy.

6.WhatsApp and email messages

• Duebox sends messages to a centre's parents and tutors on the centre's behalf, through the WhatsApp Business Platform and email.
• The centre is responsible for having permission to message those contacts, for any content it adds, and for following WhatsApp's Business and Commerce policies and any applicable telecom rules.
• Delivery depends on WhatsApp, email providers and mobile networks, so we cannot guarantee that every message arrives.

7.Your responsibilities for end users' data

The centre is the Data Fiduciary for Customer Data under the Digital Personal Data Protection Act, 2023. It must:

• have a lawful basis to collect and use the data, and give the required notices;
• obtain verifiable consent from a parent or guardian before processing a child's data;
• answer requests from parents, students and tutors about their data; and
• record sensitive information, such as health notes, only when it is needed for a child's care and with the right consent.

We process Customer Data only to provide Duebox, on the centre's instructions and as described in our Privacy Policy, and we will reasonably help the centre meet these duties.

8.Acceptable use

You must not use Duebox to:

• break any law, or collect payments for anything unlawful or prohibited;
• send spam, or harass or mislead anyone;
• upload data you have no right to use, or upload malicious code;
• try to get around security, reach another centre's data, or test for vulnerabilities without our written permission;
• copy, reverse engineer, scrape or resell Duebox without our written permission; or
• overload the service or interfere with other people using it.

9.Your data

• The centre owns its Customer Data. It gives us a limited licence to host, process and transmit that data only to provide Duebox.
• You can export your data at any time while subscribed, and for 30 days after your account closes. After that, it is deleted as described in our Privacy Policy.
• We may use aggregated, de-identified usage statistics to improve Duebox. These never identify a person or a centre.

10.Our intellectual property

Duebox, including its software, design, content and brand, belongs to DevIt International or its licensors. While subscribed, you get a limited, non-exclusive and non-transferable right to use it for running your centre. If you send us feedback, we may use it freely.

11.Third-party services

Duebox relies on third-party services, including Razorpay, WhatsApp, email providers and AI model providers. Their own terms apply to your use of them, and we are not responsible for their outages, actions or omissions.

12.AI-generated content

Some features use AI to write summaries. The figures in them are calculated by Duebox, but the wording can still be wrong or incomplete. Review AI-generated content before you rely on it or share it. It is not professional advice.

13.Compliance tools are not legal or tax advice

Duebox includes features designed to help with GST invoicing, TDS on tutor payouts, tutor service agreements, consent records under the DPDP Act, and record-keeping. These are tools, not legal, tax, accounting or financial advice. Templates and calculations reflect our understanding of the rules when they were written, and may not suit your situation or reflect later changes.

The centre remains responsible for its own registrations, tax filings, tax deductions and deposits, its agreements with tutors and parents, and its compliance with the law. Please consult a qualified Chartered Accountant or lawyer for advice.

References on our website to laws, regulators or payment networks describe what our features address. They do not mean that any regulator or network endorses, certifies or is affiliated with Duebox. UPI is a trademark of the National Payments Corporation of India, and WhatsApp is a trademark of Meta Platforms, Inc.

14.Service provided “as is”

We make commercially reasonable efforts to keep Duebox available and working, but we do not promise it will be uninterrupted or error-free, and we may pause it for maintenance. Unless we agree otherwise in writing, there is no service-level commitment. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

15.Limitation of liability

• Neither party is liable for indirect, incidental, special, consequential or punitive losses, or for lost profits, revenue, goodwill or data.
• Our total liability for all claims relating to Duebox is limited to the subscription fees you paid us in the 12 months before the event that gave rise to the claim.
• We are not liable for amounts owed between a centre and its parents or tutors.
• Nothing here limits liability that cannot be limited by law.

16.Indemnity

The centre will compensate Duebox for third-party claims, losses and reasonable costs that arise from its Customer Data, its breach of these terms or the law, or its dealings with parents and tutors, including tuition services, fees, refunds and tutor engagements.

17.Suspension and termination

• You can cancel at any time. Cancellation takes effect at the end of your current billing period.
• We may suspend or close an account for a serious breach of these terms, unpaid fees, unlawful use, or a risk to Duebox or other people. Where practical, we will give notice first.
• When an account closes, access ends, the 30-day export window begins, and data is then deleted as described in our Privacy Policy. Fees already owed remain payable.
• Sections that by their nature should continue, such as those on disclaimers, liability, indemnity and governing law, survive termination.

18.Changes to these terms

We may update these terms. For significant changes, we tell centres by email or in the app at least 15 days before they take effect. If you keep using Duebox after that, you accept the updated terms.

19.Governing law and disputes

These terms are governed by the laws of India. If a dispute arises, write to us first and we will try to resolve it within 30 days. If it is not resolved, the courts at [City] have exclusive jurisdiction.

20.General

• These terms, our Privacy Policy, our Refund & Cancellation Policy and any order form are the entire agreement between us.
• You may not transfer this agreement without our consent. We may transfer it as part of a merger, acquisition or sale of assets.
• If any part is found unenforceable, the rest still applies. Not enforcing a right straight away does not waive it.
• Neither party is responsible for delays caused by events beyond its reasonable control.
• We send notices to your account email; you can send them to us by email.

21.Contact and grievances

Company

DevIt International

Address

[Registered office address, City, State PIN]

Email

[support@yourdomain.com]

Complaints about content or conduct on Duebox, or about your personal data, go to our Grievance Officer, who acknowledges them within 24 hours and resolves them within 15 days:

Name

[Full name]

Designation

Grievance Officer

Email

[grievance@yourdomain.com]

Address

DevIt International, [Registered office address, City, State PIN]