Shipping & Delivery Policy
Duebox is online software. Nothing is shipped physically.
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1.How Duebox is delivered
Duebox is software delivered online. A centre gets access as soon as it creates an account. A paid subscription starts as soon as payment is confirmed, which is usually immediate and always within 24 hours. We send a confirmation to the account email.
2.No physical shipping
We do not sell or ship physical goods, so there are no shipping charges and no delivery addresses are needed.
3.Receipts and payment confirmations
When a parent pays a centre through a Duebox payment link, the receipt is shown on the payment page straight away and sent by WhatsApp or email once the payment is confirmed. Tuition is delivered by the centre, on the centre's own timetable.
4.If something does not arrive
If you have paid but do not have access, or did not get a receipt within 24 hours, email [support@yourdomain.com] with your centre name and the payment reference, and we will sort it out.